2024 Part C and Part D Call Center Monitoring – Timeliness and Accuracy & Accessibility Studies

Relevant to: MAOs, PDPs, MMPs

The Centers for Medicare & Medicaid Services (CMS) will continue monitoring Part C and Part D call centers in 2024. This memo describes the elements CMS will monitor and explains how to prepare for the monitoring studies, including updating the Health Plan Management System (HPMS) with critical 2024 call center information no later than December 15, 2023.

See the full guidance for more information.