2023 Medicare CAHPS® Survey

Relevant to: Medicare Advantage, 1876 Cost Contracts, Medicare-Medicaid Plans, and Prescription Drug Plan Quality Contacts and Medicare Compliance Officers

CMS would like to remind all Medicare Advantage Organizations (MAOs), 1876 Cost Contracts, Medicare-Medicaid Plans (MMPs), and Part D sponsors about the 2023 Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey, the procedures for requesting additional sample (referred to as oversampling), and the rules regarding the number of supplemental items. This memo also includes information on administering the survey in other languages (Spanish, Chinese, Vietnamese, Korean, Tagalog) as well as the timeline and process for receipt of official CMS survey results.

Click here to download the full guidance as a PDF.